Patient Mohammed Rahman was taken to Jamaica Hospital Medical Center’s Emergency Room after experiencing a fall at home. He was transferred to the ICU after he was diagnosed with internal bleeding. His daughter Suraya Clemente recounts the care he received.
My dad, Mr. Mohammed Rahman, is a father of three and a grandfather of four. He is a man of few words. However, his presence speaks for itself. He is admired by not only me and his family and friends, but also his colleagues, neighbors, and the Bangladeshi community. My father is charitable and an active member of a donation-based Bangladeshi organization.
During the autumn of 2025, my father unfortunately had an accidental fall at home. This fall resulted in a deep laceration and internal bleeding. After being taken to the ER at Jamaica Hospital Medical Center, the bleeding seemed to have stopped. He was then transferred from the ICU to the med-surge unit within two days. Soon after the transition, he started to experience symptoms that suggested further internal bleeding. My family members and I were extremely worried and started to panic. That’s when we met Dr. Benjamin Hartley. He appeared in the hospital room with absolute grace and kindness. He helped us feel seen and heard through his authenticity and empathetic personality. Dr. Hartley explained the CT results and the complications of a brain bleed thoroughly. He was confident and knew exactly how to steer my father towards recovery.
Dr. Hartley took the time to get to know us during our initial conversation. He was genuine, transparent, and personable while still maintaining professionalism. Dr. Hartley’s presence and competence was significantly comforting to my family members and me. He kept an open line of communication with us through text, which was incredibly generous.
My family and I felt a sense of relief and knew my father was in good hands after speaking with Dr. Hartley and knowing he’d oversee the surgery.
My sisters and I are forever grateful to Dr. Hartley for saving our father’s life. He’s the best doctor we’ve met, and he is an irreplaceable gem in Jamaica Hospital. My father is also very grateful to Dr. Hartley, as he explained, “Dr. Hartley is a saint that was sent to me in human form. He helped me in my weakest moment by holding a glass of water with a straw for me to drink. He did not hesitate to recline my hospital bed. He did not hold back in taking the best care of me. He’s down to earth and carries no prejudice.”
Though it’s been less than three months since his brain surgery, my father feels like he’s slowly getting his old life back. “I can walk long distances alone and without any assistive devices. I also look forward to start driving soon,” he said.
Thank you,
Suraya Clemente
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