Jamaica Hospital Medical Center and its’ affiliates prohibits discrimination based on race, color, religion, sex, age, genetic information, disability, national origin, ancestry, sexual orientation, gender identity/expression, pronoun preference, marital status, parental status, veteran and/or military discharge status, citizenship status, and/or any other protected status.

Jamaica Hospital Medical Center:

Provides free aids and services to people with disabilities to communicate effectively with providers, such as:

  • Qualified American Sign Language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

  • Qualified Medical Interpreters
  • Information written in other languages

If you need these services, contact your provider or contact the Language Assistance Program at 718-206-8671 or via e-mail; LAP@jhmc.org.

If you believe that Jamaica Hospital Medical Center and/or its’ affiliates has failed to provide these services or discriminated in another way on the basis of race, religion, color, national origin, age, disability, sex, gender identity or sexual orientation, you can file a grievance with the Office of Patient Experience, by telephone at 718-206-8798, in person at 90-28 Van Wyck Expressway, D-Building – First Floor, Jamaica, NY 11418, or via e-mail at PatientAdvocacy@jhmc.org. If you need help filing a grievance, a Patient Advocate is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW
Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 1-800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html