Spotlighting Jamaica Hospital’s Mobile Crisis Team

May is Mental Health Awareness Month, and we are highlighting the important work of Jamaica Hospital Medical Center’s Mobile Crisis Program in our community.

Jamaica Hospital’s Mental Health Department operates the Mobile Crisis Program as part of its mental health emergency services. The program is the only one of its kind to serve our community and hospital, responding to mental health crisis referrals, 24/7, 365 days a year. Our providers rapidly provide in-person visits within two hours of receiving a referral.

The program is staffed by a team of dedicated mental health administrators, coordinators, and social workers who provide comprehensive crisis intervention, home-visit, repatriation, counseling, and support services to countless patients and families.

Jamaica Hospital’s mobile crisis team emphasizes compassion and empathy when delivering mental health care and support. Each care provider is highly trained to engage appropriately with individuals in crisis or those experiencing psychiatric emergencies. Our team serves a very diverse population; therefore, special attention is paid to the unique and cultural needs of each individual and loved one encountered.

The primary goal of the hospital’s mobile crisis program is to go above and beyond to offer assistance.  This goal is achieved by providing more support than average, which involves thorough follow-up care, and connecting individuals to social services and programs needed to improve their mental health and overall quality of life.

Jamaica Hospital’s Mobile Crisis Program aims to help individuals and families in our community by safely and compassionately engaging with those experiencing a mental health crisis, reducing unnecessary hospitalizations, and reducing the risk of future crises through the provision of continuous care.  Participation is voluntary; however, if it is determined that a person in crisis needs further psychiatric or medical assessment, arrangements may be made for them to be transported to a hospital psychiatric emergency room.

In New York City, you can request help from a mobile crisis team if you are concerned about a family member, friend, or acquaintance who is experiencing or is at risk of a mental health crisis. You can also request a team for yourself. To request a team, please call 988.

All content of this newsletter is intended for general information purposes only and is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. Please consult a medical professional before adopting any of the suggestions on this page. You must never disregard professional medical advice or delay seeking medical treatment based upon any content of this newsletter. PROMPTLY CONSULT YOUR PHYSICIAN OR CALL 911 IF YOU BELIEVE YOU HAVE A MEDICAL EMERGENCY.