Jamaica Hospital Adds Bi-Directional Communication Boards To Improve The Patient Experience

The Patient Centered Services Department at Jamaica Hospital Medical Center is proud to announce the installation of bi-directional communication boards in all in-patient rooms.

The boards, which are 3’ x 2’ have been placed at the foot of each bed and are intended to convey information between the patient and the care team, enhance patient and family engagement, and improve the patient experience.

“What Matters to You, Matters to Us” is boldly written across the top of each board to emphasize the importance of effective communication and understanding.  The board is split into two halves underneath this title. Each half contains blank fields that are to be filled in daily by the care team and patient together.

The left side of the board is designated as the patient side. On this side of the board the patient can express how they prefer to be addressed, their goals for the day, their language of choice, and any questions or concerns they want to share with their healthcare team.

The right side of the board is to be completed by the care team and includes important information such as the names of everyone on the healthcare team. It can also identify any special needs the patients might have as well as address the care plan for the day.

The response to the bi-directional boards has been overwhelmingly positive with employees stating that the boards are “helpful,” “engaging,” and “good for the patients.  The patients are appreciative as well, sharing that they “really like them” and that the boards make them “feel cared about.”

The implementation of the bi-directional boards is one of many initiatives the hospital has taken to demonstrate our commitment to patient-centered care.

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