Jamaica Hospital’s Patient Navigation Department

The goal of the Patient Navigation department is to act as a liaison between the MediSys Health Care System and the patient. Navigators work with providers to assist patients with chronic conditions and identify barriers to care while helping patients overcome them. As Qualified Medical Interpreters, Navigators help to eliminate the language barrier and act as cultural brokers between patients and providers. Patient Navigators receive extensive training to be able to provide health education for patients with diabetes, hypertension, asthma, lactation concerns and looking to cease smoking.

The Navigators have spearheaded many community outreach efforts throughout our MediSys clinics like highlighting Asthma Care and treatment to our patients with a series of Asthma Day events. As well as making a presence at the Farmers Market during the 2018 and 2019 seasons and at Jamaica Hospital’s End of Year Health Fair & Employee Wellness Day, these served to inform the community about smoking cessation resources, including hospital and state initiatives to help persons quit smoking and meet their health goals.

In an effort to improve our patients’ health outcomes, the Patient Navigation department is tasked with contacting our patients to assist them in scheduling and completing essential services, among other things preventative screenings (Colon, Breast & Cervical Cancer screenings, HIV tests), specialty visits (Podiatry, Ophthalmology, Gynecology), assessments (Care of Older Adults, Asthma Action Plans) lab test and wellness check-ups.

All content of this newsletter is intended for general information purposes only and is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. Please consult a medical professional before adopting any of the suggestions on this page. You must never disregard professional medical advice or delay seeking medical treatment based upon any content of this newsletter. PROMPTLY CONSULT YOUR PHYSICIAN OR CALL 911 IF YOU BELIEVE YOU HAVE A MEDICAL EMERGENCY.